WSQA is making Washington a better place to live, learn and work by helping organizations achieve superior results through the use of the Baldrige Criteria for Performance Excellence.
To fulfill this mission, WSQA provides opportunities for organizations to submit their applications for the WSQA Award and trains examiners in support of the application review process.
WSQA also provides opportunities to partner with experienced examiners for first time appliants to learn how the Baldrige criteria may best support thejourney toward excellence.
Finally, consulting services are available in a wide array of topics relating to organizational excellence.
How to Contact Us
PO Box 5941 Kent, Washington 98064 253-277-1142 email@example.com
2014 Awards Banquet Recap
Thanks to those of you who joined us at this year's Awards Banquet! Congratulations again to award recipients.
Portland VA Medical Center
Del Norte Credit Union
MultiCare Health System
Yakima Memorial Family of Services
Community Action Partnerships
Thank you to Tommy Gonzalez for sharing lessons learned from the City of Irving's journey toward excellence. Learn more by going to the following link.
Thank you to our Sponsors!
AllCare and Mid Rogue Independent Physicians Association
Yakima Memorial Family of Services
Portland VA Medical Center
University of Phoenix
WSQA/PENW Board of Directors
Valley View Winery
Special thank you to our sponsors. Their generous support allowed us to offer the dinner and program free to our applicants, members, volunteers and partners.
Please take time to give us feedback when you get the survey.
-Deborah Ameen, Executive Director
ASQ Portland Section Meeting November 11, 2014
Topic: Malcolm Baldrige
Speaker: Laura Kinney
Location: Century Hotel Tualatin, OR
Go to asqpdx.com for more information on the program schedule.
Washington State Quality Award Honors 2013 Award Recipient
The Washington State Quality Award (WSQA) today announced the 2013 recipients of the WSQA awards for Performance Excellence. Over the years, such levels of recognition have been achieved by Washington organizations demonstrating leading practices and performance in business, education, healthcare and non-profit. The 2012 recipients continue that tradition of excellence.
The Achievement Award recipient is Del Norte Credit Union of Sante Fe, New Mexico.
The award program, which emulates the national Malcolm Baldrige Performance Excellence Program, recognizes organizations that demonstrate superior performance in seven key business areas: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results.
Bruce Requa, Chair of the WSQA Board, said “We are exceedingly proud of recipients both within the region and among our partner state and regional programs. Whereever exceptional performance is demontrated, organizations are progressing on their efforts toward achieving excellence.”
About the Washington State Quality Award
Founded in 1992 with generous donations from Weyerhaeuser and Boeing, the Washington State Quality Award was established as a nonprofit organization dedicated to providing education and training on the Baldrige model of performance excellence. WSQA offers high quality educational opportunities, provides online survey tools and resources and continues to provide recognition of organizations pursuing and achieving performance excellence. .
Value of Baldrige Criteria Affirmed at Conference of U.S. Health Care Executives
U.S. hospitals and other health care organizations can raise the quality of health care while reducing costs by improving their performance using the Baldrige Criteria for Performance Excellence as a complement to accreditation standards, affirmed key presenters at a recent conference of American health care executives.
The Baldrige framework is aligned with the standards of The Joint Commission—the Illinois-based accrediting body that influences U.S. health care quality through its role in accrediting thousands of health care organizations and programs. Due to their alignment, the Baldrige Criteria and The Joint Commission standards can be used together to advance organizational improvement and excellence, according to presenters at the American College of Healthcare Executives (ACHE) 2014 Congress on Healthcare Leadership in Chicago.
At the meeting, leaders of North Mississippi Health Services (NMHS), a 2012 Baldrige Award recipient, presented how they have used both the Baldrige Criteria and The Joint Commission standards to improve their organization’s performance. Rodger Brown, NMHS vice president, said his organization has utilized The Joint Commission standards and Baldrige Criteria in a "relentless pursuit of excellence" by its 6,200 employees and 491 physicians across 113 facilities, including 6 hospitals, 4 nursing homes, and multiple outpatient and support locations. He identified differentiators of NMHS’s performance as systematic, aligned, and deployed processes, with ongoing cycles of improvement, in accordance with the Baldrige Criteria and aligned with the accreditation principles.
Dr. Ormella Cummings, NMHS chief strategy officer; Lee Greer, NMHS physician/chief quality and safety officer; and Donna Pritchard, North Mississippi Medical Center chief nurse executive and administrator, also affirmed the value of the Baldrige Criteria in speaking about their organization’s improvement strategies and results.
Ann Scott Blouin, executive vice president of customer relations for The Joint Commission, pointed out similarities between the Baldrige Criteria and The Joint Commission standards, noting that both view leadership as essential in driving organizational improvement and both provide a consistent framework for criteria/standards-based assessment and evaluating progress.
The presenters pointed out synergies between accreditation and business practices for results in both clinical and nonclinical areas, and they showed how to integrate the Baldrige Criteria and The Joint Commission standards into organizational processes to achieve high performance while reducing costs.
For more information on the Baldrige Health Care Criteria or to download an electronic copy of the 2013-2014 booklet, go to http://www.nist.gov/baldrige/publications/hc_criteria.cfm.
Examiner Recruitment Begins in November
If you are intereted in becoming an examiner, contact the WSQA office for an examiner application packet.
Del Norte Credit Union - 2013 Leadership Award Level
MultiCare Health System - 2012 Leadership Award Level
Yakima Valley Memorial Hospital - 2012 Achievement Award, Yakima, Washington; and the
King County Department of Assessments - 2012 Commitment Award Level
MultiCare Health Systems - 2011 Leadership Award Level
Whitewater Creek, Inc. - 2011 Commitment Award Level
MultiCare Health Systems - 2010 Leadership Award Level
Qualis Health - 2009 Leadership Award Level
Division of Child Support - 2009 Achievement Award Level
PAML - 2009 Achievement Award Level
PeaceHealth St. Joseph Medical Center - 2009 Achievement Award Level
Pullman Regional Hospital - 2009 Achievement Award Level
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