WSQA is making Washington a better place to live, learn and work by helping organizations achieve superior results through the use of the Baldrige Criteria for Performance Excellence. To fulfill this mission, WSQA provides opportunities for organizations to submit their applications for the WSQA Award and trains examiners in support of the application review process. WSQA also provides consulting services through out Path to Excellence and Learning Opportunities in a wide array of topics relating to organizational excellence.
WSQA is a not-for-profit organization committed to making Washington State a better place to live, learn and work by helping organizations achieve superior results through the use of the Baldrige Criteria for Performance Excellence. WSQA works with all sectors of organizations including business, healthcare, education, public and non profit.
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U.S. Organizations Honored with 2013 Baldrige National Quality Awards
November 13, 2013
All Winners from Health Care and Education
WASHINGTON, D.C.—U.S. Commerce Secretary Penny Pritzker today announced that three U.S. organizations will receive the 2013 Malcolm Baldrige National Quality Award, the nation's highest Presidential honor for performance excellence through innovation, improvement and visionary leadership. All of this year's winners are from the health care and education sectors.
The 2013 Baldrige Award recipients—listed with their category—are:
- Pewaukee School District, Pewaukee, Wis. (education)
- Baylor Regional Medical Center at Plano, Plano, Texas (health care)
- Sutter Davis Hospital, Davis, Calif. (health care)
"I am happy to congratulate the 2013 Baldrige Award recipients, three organizations that are leading innovative practices, dynamic management, sound financial performance, outstanding employee and customer satisfaction, and a solid commitment to excellence and proven results," said Secretary Pritzker. "The Baldrige program has had a tangible impact on the success of thousands of organizations worldwide and our nation's economy, and the winners announced today will undoubtedly continue that legacy and serve as role models for their peers in the health care and education sectors."
The 2013 Baldrige Award recipients were selected from a field of 22 applicants that were evaluated rigorously by an independent board of examiners in seven areas defined by the Baldrige Criteria: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results. An organization may compete for the award in one of six categories: manufacturing, service, small business, health care, education and nonprofit (including government agencies).
The Baldrige Program has real benefits for the organizations that follow the criteria and for the nation's economy. A December 2011 study measuring the Baldrige Program's value to U.S. organizations conservatively estimated a benefit-to-cost ratio of 820 to 1. In a 2011 report, Truven Health Analytics found that health care organizations that have won or been in the final review process for a Baldrige Award were six times more likely to be among its annual "100 Top Hospitals" and outperformed other hospitals in all but one metric the company uses to determine its list.
A study of the six organizations to win two Baldrige Awards found that for the years between awards their median growth in revenue was 93 percent and the median growth in jobs was 66 percent. The job growth was significantly higher than the average growth in jobs of 2.5 percent for matched industries and time periods.
Thousands of organizations worldwide use the Baldrige Criteria to guide their operations, improve performance and get sustainable results. This proven improvement and innovation framework offers organizations an integrated approach to key management areas. The criteria are regularly updated to reflect the leading edge of validated management practice.
To date, more than 1,500 U.S. organizations have applied for the Baldrige Award, and there are Baldrige-based award programs in nearly all 50 states. Internationally, the program has served as a model for nearly 100 excellence programs.
The Baldrige judges also recognize best practices in one or more of the Baldrige Criteria categories by organizations that are candidates for the award but are not selected as a winner. This year, the judges have chosen to honor two health care organizations for their best practices in the leadership criterion:
- Duke University Hospital, Durham, N.C.
- Hill Country Memorial, Fredericksburg, Texas
The 2013 Baldrige Award will be presented at an April 2014 ceremony during the Quest for Excellence conference in Baltimore, Md.
Established by Congress in 1987, the Baldrige Award is managed by the Baldrige Performance Excellence Program (BPEP) of the U.S. Commerce Department's National Institute of Standards and Technology (NIST) in cooperation with the private sector. It also is a partner in the Baldrige Enterprise, which includes the private-sector Baldrige Foundation, the Alliance for Performance Excellence—a body made up of more than 30 state, local, regional and sector-specific Baldrige-based programs serving nearly all of the United States; and ASQ, an international organization promoting quality. The program raises awareness about the importance of performance excellence in driving the U.S. and global economy; provides organizational assessment tools and criteria; educates leaders in businesses, schools, health care organizations, and government and nonprofit organizations about the practices of national role models; and recognizes them with the Baldrige Award.
The Baldrige Award is not given for specific products or services. Since the first group was recognized in 1988, 102 awards have been presented to 96 organizations (including six repeat winners).
For more information, including profiles of the 2013 Baldrige Award recipients, go to http://www.nist.gov/baldrige.
As a non-regulatory agency of the Commerce Department, NIST promotes U.S. innovation and industrial competitiveness by advancing measurement science, standards and technology in ways that enhance economic security and improve our quality of life.
2014 Baldrige Award in Your Future? Time to Apply!
From NIST Tech Beat: November 20, 2013
Contact: Michael E. Newman
Applications are now being accepted for the 2014 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for performance excellence. Organizations can apply for awards in three business sectors—manufacturing, small business and service—along with health care, education and nonprofit (including government agencies).
All applicants will be evaluated rigorously by an independent board of examiners in seven areas defined by the Baldrige Criteria for Performance Excellence: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results. To purchase the 2013-2014 Criteria, go to www.nist.gov/baldrige/publications/criteria.cfm.
For the 2014 award cycle, the BPEP has eliminated a former limit on the number of subunits of an organization that may apply within the same year. In previous competitions, this limit was based on the size of the parent organization’s workforce. The lifting of this restriction enables multiple subunits to apply for the award in the same year if the parent organization is not applying and neither the organization nor the subunit has received the Baldrige Award within the past five years.
All other award eligibility rules—including the requirement that applicants, with few exceptions, must have received top-level recognition from an Alliance for Performance Excellence member program before seeking the national honor—remain in effect for 2014. The alliance is a body made up of more than 30 state, local, regional and sector-specific Baldrige-based programs serving nearly all of the United States. To determine whether or not an organization is qualified to compete for the Baldrige Award, go to www.nist.gov/baldrige/enter/eligible.cfm.
Good news for all organizations is that application fees for the 2014 Baldrige Award cycle will remain at 2013 levels. The fees, which were established based on benchmarks of other national quality programs, are listed at www.nist.gov/baldrige/enter/award_fees.cfm.
Applicants for the 2014 award must submit eligibility forms to the BPEP by April 1, 2014 (February 18 if also submitting a nomination to the Board of Examiners). Application forms are due by May 13, 2014 (April 29 if submitting on CD only).
The Baldrige Award was established by Congress in 1987. The BPEP is managed by the National Institute of Standards and Technology (NIST) in cooperation with the private sector. The Baldrige Award is not given for specific products or services. Since 1988, 102 Baldrige Awards have been presented to 96 organizations (with six repeat winners).
For more information on the BPEP and the Baldrige Award, see www.nist.gov/baldrige. For assistance with applying for the 2014 award, call the Award Process Hotline at 1-877-237-9064, option 3.
Washington State Quality Award Honors 2012 Award Recipients
The Washington State Quality Award (WSQA) today announced the 2012 recipients of the WSQA awards for Performance Excellence. Over the years, such levels of recognition have been achieved by Washington organizations demonstrating leading practices and performance in business, education, healthcare and non-profit. The 2012 recipients continue that tradition of excellence.
The Leadership Award recipient is MultiCare Health System, Tacoma, Washington; the Achievement Award recipient is Yakima Valley Memorial Hospital, Yakima, Washington; and the Commitment Award recipient is the King County Department of Assessments, Seattle, Washington.
The award program, which emulates the national Malcolm Baldrige Performance Excellence Program, recognizes organizations that demonstrate superior performance in seven key business areas: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results.
Bruce Requa, Chair of the WSQA Board, said “We are exceedingly proud of all our recipients as they have clearly demonstrated exceptional performance and are progressing on their efforts toward achieving excellence.”
About the Washington State Quality Award
Founded in 1992 with generous donations from Weyerhaeuser and Boeing, the Washington State Quality Award was established as a nonprofit organization dedicated to providing education and training on the Baldrige model of performance excellence. WSQA offers high quality educational opportunities, provides online survey tools and resources and continues to provide recognition of organizations pursuing and achieving performance excellence.
Notification of Upcoming Events
Lite Applicant Training
Introduction to Baldrige and Training for first time Lite Applicants
Working with experience Examiners, you will learn to better understand the Performance Excellence Criteria, the application process and how to use the feedback report to strengthen your organization's overall performance. For more information, please contac the WSQA office at firstname.lastname@example.org or 253-277-1142.
Washington State Quality Award Program
PO Box 5941
Kent, WA 98064-5941
Making Membership Work
How can Performance Excellence Northwest membership help you and your organization? If you are interested in participating with an online discussion, please contact the WSQA office.
Washington State Quality Award will begin serving Performance Excellence needs across the Pacific Northwest!
MultiCare Health System - 2012 Leadership Award Level
Yakima Valley Memorial Hospital - 2012 Achievement Award, Yakima, Washington; and the
King County Department of Assessments - 2012 Commitment Award Level
MultiCare Health Systems - 2011 Leadership Award Level
Whitewater Creek, Inc. - 2011 Commitment Award Level
MultiCare Health Systems - 2010 Leadership Award Level
Qualis Health - 2009 Leadership Award Level
Division of Child Support - 2009 Achievement Award Level
PAML - 2009 Achievement Award Level
PeaceHealth St. Joseph Medical Center - 2009 Achievement Award Level
Pullman Regional Hospital - 2009 Achievement Award Level