Testimonials

Preparing and Applying for the WSQA

"Recommend everyone involved to attend this training."

"Great tips on writing do's and don'ts."

"I can't imagine you being more informed, helpful, or responsive to our needs. Thank you. "

Introduction to Performance Excellence

"Outstanding information that has the potential to transform this organization."

"Very effective at engaging the team and helped us to make real progress. Thank you!"  

"This was a great class, particularly since a cross-section of businesses was involved."

"Maintain the positive energy. The instructor’s approach and obvious love of the subject matter made this a very effective class."

"Really good job explaining the why and how introduction to get us thinking about how we can begin implementation."

Turning Feedback into Action

"It helped to be able to distill 10's of OFI's down into 4 action items with names and dates attached."

 "The class was very well organized and through provoking. I enjoyed the instructor’s interactive style."

 "Appreciated ability to use our own results as a part of the training."  

"An incredible teacher.  Passion, charisma."

 "Action is key and this training helped move us in that direction."

 "Knowledgeable, engaging instructor. Very proactive process for distilling comments from our organization’s feedback report."

 "Enhanced "team" internally.  Confirmation of goals/values."


 

WORKSHOP DESCRIPTIONS

All workshops are available for on-site offerings.

View TRAINING currently scheduled

VIEW REGISTRATION FEES AND POLICIES FOR WORKSHOPS

 

Web Conference: Capitalizing on Generational Diversity

Discover the bottom line impact of generational diversity in your organization.  Presented by Ronald D. Kuest and Lloyd Robinson, Principals with K & R, this 1 hour web conference highlights intergenerational conflicts and the "gaps" that exist and frustrate management.  Learn, why generational differences exist and how you can harness the energy and value of generational diversity to your advantage.  Gain a distinct competitive advantage by better knowing the four separate generations represented in your workforce, and identify what motivates each generation and why it is essential that they work together in new and different ways. For details.

Introduction to Performance Excellence - 1/2 Day

This workshop presents an overview of the Malcolm Baldrige/Washington State Quality Award system and criteria. Become familiar with the criteria purpose, uses, and content. Also, gain a greater understanding of Baldrige core values, concepts, and framework. This workshop is designed for people who have had no previous training about the criteria or who need a quick refresher course. In addition to the general version of the criteria that uses non-specific examples, industry-related versions of the criteria also are offered for public sector organizations, health care, and educational institutions.

Baldrige Case Study - 2 Days

Prerequisite: Introduction to Performance Excellence, Executive Overview, or prior Baldrige experience) The Washington State Quality Award Program has created a special version of our standard examiners' training course. This workshop provides an in-depth review of the criteria for performance excellence, including analyzing a case study that simulates an award application. Participants learn how to apply the scoring guidelines, conduct consensus reviews, and prepare written comments. This workshop is designed as a follow-up to the "Introduction to Performance Excellence" course.

This course is based on a case study. Participants are expected to read the case study prior to coming to the class. Typically it will take 4 to 6 hours to complete the reading assignment.

Preparing and Applying for the WSQA - 1 Day

(Prerequisite: Introduction to Performance Excellence, Executive Overview, or prior Baldrige experience) The Washington State Quality Award criteria are a proven approach to improving customer satisfaction and the effectiveness and efficiency of organizations. This workshop is designed to assist organization that desire to complete an award application. You will receive tips, tools, techniques, samples, and a start to finish processes that will lead to a completed application. At the completion of this workshop you will have a step-by-step method for mobilizing your organization to 1) fully address the criteria requirements, and 2) prepare an award application.

Deep Dive: Customer and Market Focus - 1/2 Day

Establishing, maintaining, and growing a loyal customer base is the key to any organization’s long-term survival. Attend this workshop to re-energize your focus on your customers, compliers and/or constituents, and learn how to sustain, build and grow your customer base. Benchmark your organization’s current practices with best-in-class examples and learn specific ideas for building continuous process improvement and learning into your customer experience management. Walk away with best practices you can implement to strengthen your organization’s approach to Customer and Market Focus. 

*Attend this workshop and Deep Dive: Workforce Focus on the same day and receive special discounted price.

Deep Dive: Workforce Focus - 1/2 Day

Employees are every organization’s most valuable asset. Learn how leading companies harness the power of an engaged, high-performance workforce to not only survive, but to grow stronger, especially in difficult economic times. During these times, there is little voluntary turnover, but are your employees truly focused on the areas of importance to your organization? Are you capturing the full value of your workforce? To sustain your organization in these economic conditions your answer to those questions must be “YES”. Benchmark your organization’s current practices with best-in-class examples and build your organization’s ability to align to the critical areas of importance. Take away tips, ideas, and best practices you can implement to strengthen your organization’s workforce focus. Understand how the employee experience impacts performance across all Baldrige categories and disciplines.

*Attend this workshop and Deep Dive: Customer and Market Focus on the same day and receive special discounted price.

QuickResults: One-Day Problem Solving Methodology - 1 Day

In these tough times, organizations can no longer afford to take months or years to recognize and bring problems to resolution. If you are looking for a tool that quickly defines an issue, finds a solution, and establishes an action plan, this workshop is for you. Learn this one-day (or less) problem solving technique perfected by Fortune 100 companies that guarantees solutions are developed and approved in one day and implemented in under 60 days. It has been used to tackle issues such as improving employee time reporting, streamlining internal audits, improving technology systems testing, and reducing complexity in opening new stores. This remarkably simple process will help you quickly tackle issues impacting your efficiency and effectiveness, along with developing approaches to manage many of your opportunities for improvement. You will leave this workshop with everything you need to implement your QuickResults session.

As a bonus, by attending this class you are eligible for a free 30 minute consulting session before you implement your first session.

Introduction to Process Management and Improvement - 1/2 Day

Competing in the current economic environment requires delighting your customers and customer delight is built on a foundation of streamlined, efficient processes that result in great value. In this half-day session, you will learn the basics, including simple theories and tools behind process management and improvement. You will leave with an understanding of the guiding principles for process management and improvement, key tools and steps to improve and manage any process, and key steps to get started in your organization.

Turning Feedback into Action - 1/2 Day

(Note: This workshop is exclusively designed as an onsite workshop for organizations participating in the WSQA organization assessment survey or in receipt of a WSQA (or other Baldrige-based ) feedback report.) This workshop uses a facilitated process, incorporating key improvement tools that lead to the determination of prioritized actionable issues and draft action plans based upon the findings and comments identified in the assessment survey or feedback report.

Fees

Both On-Site Delivery Fee and Customization Fee Required
Registration

For more information or to register,

please call (360) 697-2444.
Cancellation Policy All cancellations must be received two weeks prior to the event to receive a refund.
Payment Policy Payment must be received within 15 days following the workshop. After 30 days, a charge of $25/month will be assessed.