Washington State Quality Award

EXAMINER TRAINING

Preparation Courses
Participation by Board members in preparation courses is critical to the success of the Program because these courses include a detailed review of the Criteria for Performance Excellence evaluation process, scoring system, consensus development, site visit requirements, and Code of Ethical Standards. Examiners select the desired certification path. Examiners must then attend the required training for the selected review path. Selected Examiners who cannot attend the required training and do not complete the required pre-work for the training will not serve as Examiners. Senior Examiners must attend an additional day of training.

Homework for Examiner Training

2010 Examiner Homework Instructions
Link to the Case Study file: CASE STUDY (you have a hard copy in your manual, so you do not need to down load this file).

Sample Case Study Worksheet1

Sample Case Study Worksheet 2- Consensus

Examiner Resources

The following resources are provided through the Baldrige National Quality Program, volunteer efforts of our Mentors (PEPD group), examiners, other state programs and WSQA.

Examiner Training Slide set

Comment Writine Guidelines

Table of Expected Results

Feedback Report Template

Ethics Policy

Conflict Determination Form

Return Examiner

Return Examiner Full Slide Set

Return Examiner Part 1 Slide Set- Questions and Changes

Return Examiner Part 1 Questions and Changes Webinar

Return Examiner Part 2 Slide Set- Scoring

Return Examiner Part 2 Scoring Webinar

Return Examiner Part 3 Slide Set- Comment Writing

Return Examiner Part 3 Comment Writing Webinar

Table of Expected Results

Senior Examiner Slide Set

Senior Examiner Exercise #1

Senior Examiner Exercise #2

Senior Examiner Exercise #2 Answers

Judges Meeting Slide Set

Scorebook Navigator

Sample Emails:

To see a sampling of Emails sent by Senior Leads to their teams click here: Team Lead Emails

Site Visit Resources for Examiners

Return Examiner Slide Set

Return Examiner Prework

Team Pre SV Meeting Slide Set

SV Planning Call

SV Supply List

Expense Report Template (excel)

Writing A Stronger Application Log

SV Lessons Learned Log

Walk Around Question Samples

Walk Around Question Log

Opening Meeting Slides

Closing Meeting Slides

WEBINAR EXAMINAR TRAINING RECORDINGS

Pre-Consensus

Click here to find recorded version for SENIOR EXAMINERS. Please notify Denise once you have completed this training so she can log it in her records. Also, please fill out and return this evaluation.

Assistance with connecting to pre recorded sessions