WSQA is making Washington a better place to live, learn and work by helping organizations achieve superior results through the use of the Baldrige Criteria for Performance Excellence.

To fulfill this mission, WSQA provides opportunities for organizations to submit their applications for the WSQA Award and trains examiners in support of the application review process.

WSQA also provides opportunities to partner with experienced examiners for first time appliants to learn how the Baldrige criteria may best support thejourney toward excellence.

Finally, consulting services are available in a wide array of topics relating to organizational excellence.

How can WSQA improve my business?



How to Contact Us

PO Box 5941 Kent, Washington 98064  253-277-1142  wsqa@wsqa.net

SAVE THE DATE – October 21 and 22

There is no registration fee for the Banquet!

Please join us at this year's Awards Banquet! We are holding the banquet at the same time as the Lean Conference so those of you who may want to take advantage of attending the conference (for one can of food!) and attend the banquet. We hope to see you there!

-Deborah Ameen, Executive Director

Results Washington


Washington State Government Lean Transformation Conference

Performance Excellence Northwest Awards Banquet

Celebrating 20 Years of Excellence

Greater Tacoma Convention & Trade Center

October 21-22, 2014

Tacoma Marriott

October 21, 2014

5:00 PM Social Hour

6:00 – 9:00 PM Dinner and Program

Registration Link:


Text Box: Be our guest at the 2014 WSQA Awards Banquet!   It will feature comments from Tommy Gonzalez, who was City Manager of the Irving, Texas when they were a 2012 Baldrige Recipient. Join us to hear how he used lean tools to inspire his team to excellence!



ASQ Portland Section Meeting  November 11, 2014

Topic: Malcolm Baldrige

Speaker: Laura Kinney

Location: Century Hotel Tualatin, OR

Go to asqpdx.com for more information on the program schedule.

Washington State Quality Award Honors 2013 Award Recipient

The Washington State Quality Award (WSQA) today announced the 2013 recipients of the WSQA awards for Performance Excellence. Over the years, such levels of recognition have been achieved by Washington organizations demonstrating leading practices and performance in business, education, healthcare and non-profit. The 2012 recipients continue that tradition of excellence.

The Achievement Award recipient is Del Norte Credit Union of Sante Fe, New Mexico.

The award program, which emulates the national Malcolm Baldrige Performance Excellence Program, recognizes organizations that demonstrate superior performance in seven key business areas: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results.

Bruce Requa, Chair of the WSQA Board, said “We are exceedingly proud of recipients both within the region and among our partner state and regional programs. Whereever exceptional performance is demontrated, organizations are progressing on their efforts toward achieving excellence.”

About the Washington State Quality Award
Founded in 1992 with generous donations from Weyerhaeuser and Boeing, the Washington State Quality Award was established as a nonprofit organization dedicated to providing education and training on the Baldrige model of performance excellence. WSQA offers high quality educational opportunities, provides online survey tools and resources and continues to provide recognition of organizations pursuing and achieving performance excellence.



Value of Baldrige Criteria Affirmed at Conference of U.S. Health Care Executives

U.S. hospitals and other health care organizations can raise the quality of health care while reducing costs by improving their performance using the Baldrige Criteria for Performance Excellence as a complement to accreditation standards, affirmed key presenters at a recent conference of American health care executives.

The Baldrige framework is aligned with the standards of The Joint Commission—the Illinois-based accrediting body that influences U.S. health care quality through its role in accrediting thousands of health care organizations and programs. Due to their alignment, the Baldrige Criteria and The Joint Commission standards can be used together to advance organizational improvement and excellence, according to presenters at the American College of Healthcare Executives (ACHE) 2014 Congress on Healthcare Leadership in Chicago.

At the meeting, leaders of North Mississippi Health Services (NMHS), a 2012 Baldrige Award recipient, presented how they have used both the Baldrige Criteria and The Joint Commission standards to improve their organization’s performance. Rodger Brown, NMHS vice president, said his organization has utilized The Joint Commission standards and Baldrige Criteria in a "relentless pursuit of excellence" by its 6,200 employees and 491 physicians across 113 facilities, including 6 hospitals, 4 nursing homes, and multiple outpatient and support locations. He identified differentiators of NMHS’s performance as systematic, aligned, and deployed processes, with ongoing cycles of improvement, in accordance with the Baldrige Criteria and aligned with the accreditation principles.

Dr. Ormella Cummings, NMHS chief strategy officer; Lee Greer, NMHS physician/chief quality and safety officer; and Donna Pritchard, North Mississippi Medical Center chief nurse executive and administrator, also affirmed the value of the Baldrige Criteria in speaking about their organization’s improvement strategies and results.

Ann Scott Blouin, executive vice president of customer relations for The Joint Commission, pointed out similarities between the Baldrige Criteria and The Joint Commission standards, noting that both view leadership as essential in driving organizational improvement and both provide a consistent framework for criteria/standards-based assessment and evaluating progress.

The presenters pointed out synergies between accreditation and business practices for results in both clinical and nonclinical areas, and they showed how to integrate the Baldrige Criteria and The Joint Commission standards into organizational processes to achieve high performance while reducing costs.

For more information on the Baldrige Health Care Criteria or to download an electronic copy of the 2013-2014 booklet, go to http://www.nist.gov/baldrige/publications/hc_criteria.cfm.


Examiner Recruitment Begins in November

If you are intereted in becoming an examiner, contact the WSQA office for an examiner application packet.


Award Recipients

Del Norte Credit Union - 2013 Leadership Award Level

MultiCare Health System - 2012 Leadership Award Level

Yakima Valley Memorial Hospital - 2012 Achievement Award, Yakima, Washington; and the

King County Department of Assessments - 2012 Commitment Award Level

MultiCare Health Systems - 2011 Leadership Award Level

Whitewater Creek, Inc. - 2011 Commitment Award Level

MultiCare Health Systems - 2010 Leadership Award Level

Qualis Health - 2009 Leadership Award Level

Division of Child Support - 2009 Achievement Award Level

PAML - 2009 Achievement Award Level

PeaceHealth St. Joseph Medical Center - 2009 Achievement Award Level

Pullman Regional Hospital - 2009 Achievement Award Level





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