WSQA is making Washington a better place to live, learn and work by helping organizations achieve superior results through the use of the Baldrige Criteria for Performance Excellence.

To fulfill this mission, WSQA provides opportunities for organizations to submit their applications for the WSQA Award and trains examiners in support of the application review process.

WSQA also provides opportunities to partner with experienced examiners for first time appliants to learn how the Baldrige criteria may best support thejourney toward excellence.

Finally, consulting services are available in a wide array of topics relating to organizational excellence.

How can WSQA improve my business?



How to Contact Us

PO Box 5941 Kent, Washington 98064  253-277-1142  wsqa@wsqa.net

Examiner Training Dates

To Be Determined 



Swedish Medical Center/Issaquah Campus
751 NE Blakely Drive

Issaquah, WA  98029


2015 Baldrige Regional Conferences

To register, go to the Baldrige website:


The Baldrige Regional Conference in Denver is only two weeks away! Will you be joining us?

Register and join us on September 2 at the Crowne Plaza Denver International Airport Convention Center for a great day of sharing and learning.

Or join us on September 25 at the Franklin Marriott Cool Springs for our Regional Conference in Nashville!

Come and learn from Baldrige recipients of all sizes and sectors how they achieve high performance and outstanding results in areas such as strategy, customer satisfaction and engagement, workforce, operations, and much more!

September 2, 2015
Crowne Plaza Denver International Airport Convention Center
Denver, CO

September 25, 2015
Franklin Marriott Cool Springs
Nashville, TN

Senior leaders of the 2014 Baldrige recipients will open the conferences by sharing best practices in leadership. Each conference also features a luncheon keynote speaker. In Denver, the speaker will be Tommy Gonzalez, former City Manager of the City of Irving, TX, a 2012 Baldrige recipient. In Nashville, the speaker will be Greg Adams, Chief Operating Officer for the State of Tennessee. Check out the conference schedules for details!

There are numerous opportunities to network with Award recipients, State Program Alliance Directors, and other conference attendees from all sectors to identify new resources and contacts to help your organization improve its performance.

Book your hotel room reservations now at the conference hotels to receive the conference rate.

To learn more, visit the Regional Conferences website.

Co-sponsored by the Baldrige Performance Excellence Program, Rocky Mountain Performance Excellence, the Tennessee Center for Performance Excellence, and the Alliance for Performance Excellence.

For questions about the conferences, contact us at 301-975-2036 or baldrige@nist.gov. For registration inquiries, contact Experient at 800-310-7554 (Domestic) or 240-439-2554 (International) or e-mail to NIS@experient-inc.com.

Just getting started on your Baldrige journey?
Join us for an optional Pre-Conference Workshop for Baldrige Beginners on September 1 in Denver and September 24 in Nashville.

Who Should Attend: CEOs, senior managers; education, health care, and government/nonprofit leaders and professionals; directors of staff functions; heads of operating units; and quality/performance improvement practitioners.

Co-sponsored by the Baldrige Performance Excellence Program, Rocky Mountain Performance Excellence, the Tennessee Center for Performance Excellence, and the Alliance for Performance Excellence

For questions about the conferences, contact us at 301-975-2036 or baldrige@nist.gov. For registration inquiries, contact Experient at 800-310-7554 (Domestic) or 240-439-2554 (International) or e-mail to NIS@experient-inc.com.



Four U.S. Organizations Honored With 2014 Baldrige National Quality Award

For Immediate Release: November 12, 2014

Honorees Include Two Texas Health Care Organizations

WASHINGTON, D.C.—U.S. Commerce Secretary Penny Pritzker today announced that four U.S. organizations are recipients of the 2014 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for performance excellence through innovation, improvement and visionary leadership.

The 2014 Baldrige Award recipients—listed with their category—are:

"I am thrilled to congratulate the 2014 Baldrige Award recipients who have found a proven path to success through the Baldrige Criteria for Performance Excellence—the heart of the Baldrige Award,” said Secretary Pritzker. “The Baldrige Program is one of the key ways that the Commerce Department is helping to recognize U.S. organizations that strive to have world-class operations. Today’s honorees are the role models of innovation, sound management, employee and customer satisfaction, and results. I encourage organizations in every sector to follow their lead.”

An independent board of examiners recommended this year’s Baldrige Award recipients from a field of 22 applicants after evaluating them in seven areas defined by the Baldrige Criteria: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results. An organization may compete for the award in one of six categories: manufacturing, service, small business, health care, education and nonprofit (including government agencies).

Thousands of organizations worldwide use the Baldrige Criteria to guide their operations, improve performance and get sustainable results.

“The criteria, which are regularly updated, help organizations reach their goals, improve results and become more competitive by aligning plans, processes, people, decisions and actions vital to achieving ongoing success,” said Robert Fangmeyer, director of the Baldrige Performance Excellence Program at Commerce’s National Institute of Standards and Technology (NIST), the manager of the Baldrige Award in cooperation with the private sector.

To date, more than 1,500 U.S. organizations have applied for the Baldrige Award, and there are more than 30 independent Baldrige-based award programs covering nearly all 50 states. Internationally, the program has served as a model for nearly 100 excellence programs.

From 2010-2013, Baldrige Award applicants represented nearly 500,000 jobs, more than $77 billion in revenue and budgets, and more than 400 million customers served.

A December 2011 study measuring the Baldrige Program's value to U.S. organizations conservatively estimated a benefit-to-cost ratio of 820 to 1, while a 2011 report by Truven Health Analytics found that health care organizations that have won or been in the final review process for a Baldrige Award outperform other hospitals in all but one metric the company uses to determine its "100 Top Hospitals" in the nation (and were six times more likely to be among the top 100). A study of the six organizations to win two Baldrige Awards found that for the years between awards their median growth in revenue was 93 percent and the median growth in jobs was 66 percent. The job growth was significantly higher than the average growth in jobs of 2.5 percent for matched industries and time periods.

The 2014 Baldrige Award will be presented at an April 2015 ceremony during the Quest for Excellence conference in Baltimore, Md.

The Baldrige Award was established by Congress in 1987 and is not given for specific products or services. Since the first group was recognized in 1988, 105 awards have been presented to 99 organizations (including six repeat winners).

The Baldrige Program raises awareness about the importance of performance excellence in driving the U.S. and global economy; provides organizational assessment tools and criteria; educates leaders in businesses, schools, health care organizations, and government and nonprofit organizations about the practices of national role models; and recognizes those role models with the Baldrige Award.

For more information, including profiles of the 2014 Baldrige Award recipients, go to http://www.nist.gov/baldrige.

As a non-regulatory agency of the Commerce Department, NIST promotes U.S. innovation and industrial competitiveness by advancing measurement science, standards and technology in ways that enhance economic security and improve our quality of life.



Value of Baldrige Criteria Affirmed at Conference of U.S. Health Care Executives

U.S. hospitals and other health care organizations can raise the quality of health care while reducing costs by improving their performance using the Baldrige Criteria for Performance Excellence as a complement to accreditation standards, affirmed key presenters at a recent conference of American health care executives.

The Baldrige framework is aligned with the standards of The Joint Commission—the Illinois-based accrediting body that influences U.S. health care quality through its role in accrediting thousands of health care organizations and programs. Due to their alignment, the Baldrige Criteria and The Joint Commission standards can be used together to advance organizational improvement and excellence, according to presenters at the American College of Healthcare Executives (ACHE) 2014 Congress on Healthcare Leadership in Chicago.

At the meeting, leaders of North Mississippi Health Services (NMHS), a 2012 Baldrige Award recipient, presented how they have used both the Baldrige Criteria and The Joint Commission standards to improve their organization’s performance. Rodger Brown, NMHS vice president, said his organization has utilized The Joint Commission standards and Baldrige Criteria in a "relentless pursuit of excellence" by its 6,200 employees and 491 physicians across 113 facilities, including 6 hospitals, 4 nursing homes, and multiple outpatient and support locations. He identified differentiators of NMHS’s performance as systematic, aligned, and deployed processes, with ongoing cycles of improvement, in accordance with the Baldrige Criteria and aligned with the accreditation principles.

Dr. Ormella Cummings, NMHS chief strategy officer; Lee Greer, NMHS physician/chief quality and safety officer; and Donna Pritchard, North Mississippi Medical Center chief nurse executive and administrator, also affirmed the value of the Baldrige Criteria in speaking about their organization’s improvement strategies and results.

Ann Scott Blouin, executive vice president of customer relations for The Joint Commission, pointed out similarities between the Baldrige Criteria and The Joint Commission standards, noting that both view leadership as essential in driving organizational improvement and both provide a consistent framework for criteria/standards-based assessment and evaluating progress.

The presenters pointed out synergies between accreditation and business practices for results in both clinical and nonclinical areas, and they showed how to integrate the Baldrige Criteria and The Joint Commission standards into organizational processes to achieve high performance while reducing costs.

For more information on the Baldrige Health Care Criteria or to download an electronic copy of the 2015-16 booklet, go to http://www.nist.gov/baldrige/publications/index.cfm



Award Recipients

Del Norte Credit Union - 2013 Leadership Award Level

MultiCare Health System - 2012 Leadership Award Level

Yakima Valley Memorial Hospital - 2012 Achievement Award, Yakima, Washington; and the

King County Department of Assessments - 2012 Commitment Award Level

MultiCare Health Systems - 2011 Leadership Award Level

Whitewater Creek, Inc. - 2011 Commitment Award Level

MultiCare Health Systems - 2010 Leadership Award Level

Qualis Health - 2009 Leadership Award Level

Division of Child Support - 2009 Achievement Award Level

PAML - 2009 Achievement Award Level

PeaceHealth St. Joseph Medical Center - 2009 Achievement Award Level

Pullman Regional Hospital - 2009 Achievement Award Level





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