Reading list
WSQA AND BALDRIDGE SUGGESTED READING LIST
Overview/General
- Brown, Mark Graham. The Pocket Guide to the Baldrige Award Criteria, 12th Edition.
- Brown, Mark Graham. Baldrige Award Winning Quality - 15th Edition: How to Interpret the Baldrige Criteria for Performance Excellence.
- Blazey, Mark L. Insights to Performance Excellence 2006: An Inside Look at the 2006 Baldrige Award Criteria.
Leadership
- Kouzes, James M. and Barry Z. Posner. The Leadership Challenge. Jossey-Bass, Inc. 2002.
- Kaplan, Robert S. and David P. Norton. The Balanced Scorecard. Harvard Business School Press, 1996.
- Niven, Paul R. Balanced Scorecard for Government and Non-Profit Agencies. John Wiley & Sons, 2003. (public sector)
- Osbourne, David and Ted Gaebler. Reinventing Government. Penguin Group.1993. (public sector)
- Osbourne, David and Ted Gaebler. The Price of Government. Basic Books, 2004. (public sector)
- Lencioni, Patrick. The Four Obsessions of an Extraordinary Executive. Jossey-Bass, Inc. 2000.
- Maurer, Richard and Sandra Cokeley. Malcolm and Me, How to Use the Baldrige Process to Improve Your School. Scarecrow Education 2003. (education sector)
Customers
- Albrecht, Karl. At America's Service. Dow-Jones-Irwin.1988.
- Rosenbluth, Hal F.The Customer Comes Second: Put Your People First and Watch 'em Kick Butt. Collins. 2002.
Change
- Bridges, William Ph.D. Surviving Corporate Transition. Second Edition. Bantam Doubleday Dell Publishing Group, Inc. 1988.
Management/Accountability
- Hersey, Paul Ph.D. The Situational Leader. Center for Leadership Studies. 1984.
Processes
- Rummler, Geary A. and Alan P. Brache. Improving Performance - How to Manage the White Space on the Organization Chart. Jossey-Bass Inc. 1990.
- Collins, Jim. Good to Great . Harper-Collins Publishers Inc. 2001.
- Schutta, James T. Business Performance through Lean Six Sigma: Linking the Knowledge Worker, the Twelve Pillars, and Baldrige. ASQ Quality Press 2005.
- Goldratt, Eliyahu M. and Jeff Cox. The Goal; A Process of Ongoing Improvement. The Spectrum Publishing Group, Inc. 1986.
People
- Robinson, Dana Gains and James C. Robinson. Training for Impact. Jossey-Bass Inc. 1989.
- Parker, Glenn M. Team Players and Teamwork. Jossey-Bass Inc. Publishers.1990.
- Katzenbach, Jon R. and Douglas K. Smith. The Wisdom of Teams. Harvard Business School Press. 1993.
- Byrnes, Margaret with Jeanne C. Baxter. There is Another Way!: Launch a Baldrige-Based Quality Classroom. ASQ Quality Press 2005. (education sector)