WSQA AND BALDRIDGE SUGGESTED READING LIST

Overview/General

• Brown, Mark Graham. The Pocket Guide to the Baldrige Award Criteria, 12th Edition.
• Brown, Mark Graham. Baldrige Award Winning Quality - 15th Edition: How to Interpret the Baldrige Criteria for Performance Excellence.
• Blazey, Mark L. Insights to Performance Excellence 2006: An Inside Look at the 2006 Baldrige Award Criteria.

Leadership

• Kouzes, James M. and Barry Z. Posner.  The Leadership Challenge.  Jossey-Bass, Inc. 2002.
• Kaplan, Robert S. and David P. Norton. The Balanced Scorecard. Harvard Business School Press, 1996.
• Niven, Paul R. Balanced Scorecard for Government and Non-Profit Agencies. John Wiley & Sons, 2003. (public sector)
• Osbourne, David and Ted Gaebler. Reinventing Government. Penguin Group.1993. (public sector)
• Osbourne, David and Ted Gaebler. The Price of Government. Basic Books, 2004. (public sector)
• Lencioni, Patrick. The Four Obsessions of an Extraordinary Executive. Jossey-Bass, Inc. 2000.
• Maurer, Richard and Sandra Cokeley. Malcolm and Me, How to Use the Baldrige Process to Improve Your School. Scarecrow Education 2003. (education sector)

Customers

• Albrecht, Karl. At America's Service. Dow-Jones-Irwin.1988.
• Rosenbluth, Hal F. The Customer Comes Second: Put Your People First and Watch 'em Kick Butt. Collins. 2002.

Change

• Bridges, William Ph.D. Surviving Corporate Transition. Second Edition. Bantam Doubleday Dell Publishing Group, Inc. 1988.

Management/Accountability

• Hersey, Paul Ph.D. The Situational Leader. Center for Leadership Studies. 1984.

Processes

• Rummler, Geary A. and Alan P. Brache. Improving Performance - How to Manage the White Space on the Organization Chart. Jossey-Bass Inc. 1990.
• Collins, Jim. Good to Great . Harper-Collins Publishers Inc. 2001.
• Schutta, James T. Business Performance through Lean Six Sigma: Linking the Knowledge Worker, the Twelve Pillars, and Baldrige. ASQ Quality Press 2005.
• Goldratt, Eliyahu M. and Jeff Cox. The Goal; A Process of Ongoing Improvement. The Spectrum Publishing Group, Inc. 1986.

People

• Robinson, Dana Gains and James C. Robinson. Training for Impact. Jossey-Bass Inc. 1989.
• Parker, Glenn M. Team Players and Teamwork. Jossey-Bass Inc. Publishers.1990.
• Katzenbach, Jon R. and Douglas K. Smith.  The Wisdom of Teams. Harvard Business School Press. 1993.
• Byrnes, Margaret with Jeanne C. Baxter. There is Another Way!: Launch a Baldrige-Based Quality Classroom. ASQ Quality Press 2005. (education sector)

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