2007 Baldrige National Quality Award Recipient, Mike Levinson, City Manager, City of Coral Springs, Florida presenting at the 2008 Performance Excellence Symposium
A few comments from past participants:
"Hearing that many organizations are intentionally participating in this process has been very valuable to those from my organization in attendance today"
"The presentations given here today were so expertly done. I could tell that the speakers really had a passion for the subject matter and how using Baldrige has changed their organizations for the better"
" I found the awards ceremony and keynote speaker to be very inspirational!"
"Having the breakout sessions where we were able to have more intimate time with the speakers and have the opportunity to ask questions was so very valuable for me!"
"Learning how other healthcare organizations set up processes to achieve Baldrige excellence was very valuable to our group! We have a lot to talk about when we get back to work!"
"We were greatly inspired to see all the other agencies and organizations here. It's so nice to know that we're not alone in this journey. Hearing of the successes from other organizations, both inside and outside our sector was of great value!"
For content from previous symposiums, check our Previous Presentations page.
WSQA SYMPOSIUM 2010
Symposium Materials
Larry Potterfield, MidwayUSA, 2009 Baldrige National Quality Award Recipient, Small Business
Keynote Address: The Checklist of Leadership Principles
Breakout Presentation: Strategic Planning
Amy Rhyne, EdS., Iredell-Statesville Schools, 2008 Baldrige National Quality Award Recipient, Education
Keynote Address: "We" is Smarter than "Me", Team I-SS- A Way of Work
Breakout Presentation: Better Processes = Better Results
Joan Brennan, DNP, RN, VP Quality and Performance, AtlantiCare, 2009 Baldrige National Recipient- Healthcare
Keynote Address: Path to Excellence: AtlantiCare's Approach
Breakout Presentation: AtlantiCare's Journey to Excellence
Jennifer Sprecher, PE, WSQA
Lunch Presentation: State of WSQA Presentation
Steve Durbin, Durbin Consulting-Healthcare Quality Strategies, Sonja Wulff, MA, CLM, Pudre Valley Health System, 2008 Baldrige National Quality Award Recipient, Healthcare, Leasa Lowry, MD, BSN, FACOG, PeaceHealth St. Joseph Medical Center, 2009 WSQA Achievement Level Award
Framework for Excellence Pudre Valley
PeaceHealth St. Joseph Medical Center
Christine Frishholz and Peter Gurney, The Cicerone Group
Breakout Presentation: Voice of the Customer- The Good, The Bad and The Ugly
Carol Knight-Wallace, KnightVision Consulting
Breakout Presentation: QuickResults-Get it Done in a Day
Keynote and Breakout Speakers Power Point outlines from 2009 Symposium
Igniting Passion
Mathew Fail, Chief Strategic Planning Officer, Iredell-Statesville Schools
Keynote Presentation
Handouts
Edward Deming said that all children come to school with a yearning for learning. In his Theory Y, McGregor said that all adults have a desire to learn and be productive in their work. Our job as educators and employers is to ensure that we increase the successes and decrease the failures so that all children and adults never lose their passion for learning. In this keynote, Mr. Fail will present a mix of humor and research from what does and does not work in igniting a passion for learning that enables organizational change and continuous improvement toward performance excellence.
2008 Baldrige National Quality Award Recipient
Iredell-Statesville Schools
Iredell-Statesville Schools (I-SS) is a K-12 public school system located in southwestern North Carolina with a diverse community and economy. I-SS offers a variety of courses and educational programs to meet student needs, including heterogeneously grouped classrooms, two at-risk/behavior schools, and virtual and early college settings. The system also offers dual enrollment courses in partnership with a local community college and short-term alternative site placement programs. In spite of a lower budget and per pupil expenditure, I-SS has outperformed comparative districts at the state and national level and has been utilized as a best practice case study by the American Society for Quality. Other accomplishments include achieving a 90.6 percent proficiency on the state reading assessment, closing the reading proficiency gap between African-American children and all students from 23 percent to 12.3 percent, and having 29 percent of their students achieve a score of three or higher on at least one Advanced Placement exam during their high school career which is almost double the national rate.
Journey to Performance Excellence
Pam Brock, Vice President of Marketing and Strategic Planning, Poudre Valley Health System
Keynote Presentation
Breakout Presentation
One of the leaders of Poudre Valley Health System’s decade-long performance excellence journey will describe how Baldrige transformed a small, troubled community hospital into a $1 billion multi-facility health system with world-class clinical outcomes, patient satisfaction, and employee and physician engagement. The presentation will highlight specific Baldrige-driven improvements.
2008 Baldrige National Quality Award Recipient
Poudre Valley Health System
Poudre Valley Health System (PVHS) is a locally owned, private, not-for-profit health care organization serving residents of northern Colorado, western Nebraska, and southern Wyoming. Founded in 1925, PVHS provides a full spectrum of health care services through two hospitals and a network of clinics and care facilities. PVHS patient loyalty ranks in the top one percent of U.S. hospitals and overall physician satisfaction ranks in the national 99th percentile. It has consistently maintained competitive health care costs when compared to local competitors who have a similar patient base and is also consistently in or near the top ten percent of national performance standards for treating acute myocardial infarction, heart failure, and pneumonia. In 2008, PVHS received the Peak Performance Award, Colorado’s highest award for performance excellence, marking the second time in five years for the honor.
From Kernel to Crystal - The Benefits of Systematic Processes in Corn-fusing Times
Alan Willits, President, Cargill Corn Milling North America
Keynote Presentation
Breakout Presentation
Mr. Willits will discuss the long journey to excellence that led to Cargill Corn Milling North America being honored with the 2008 Malcolm Baldrige Award. His talk will highlight lessons learned and processes used to help sustain this large manufacturing company through tough economic times.
2008 Baldrige National Quality Award Recipient
Cargill Corn Milling North America
Cargill Corn Milling North America (CCM), a business unit within privately held Cargill Inc., is a manufacturer of corn- and sugar-based products serving food, feed, and fermentation markets. CCM delivers 60-plus products to more than 3,000 customers. CCM’s Selling, General, and Administration expense per gross profit improved from about 35 percent in FY 2005 to 30 percent in FY 2008 exceeding competitive benchmarks for that period and its Earnings After Tax nearly tripled from FY 2003 to FY 2007. From FY 2004-2008, CCM increased its overall Engagement Score from approximately 37 percent to 65 percent as measured by a nationally administered Employee Engagement Survey. It continually strives to improve its operational reliability and effectiveness through means such as real-time and predictive monitoring of equipment health, stringent maintenance, and careful energy usage and as a result was able to maintain steady per-bushel costs from FY 2006-2008 even though energy, chemical, and maintenance costs increased significantly. After severe floods in June 2008 completely shut down its plant in Cedar Rapids, Iowa, CCM’s commitment to community was shown when it moved quickly to implement disaster recovery processes, rebuild and restore the plant, assist employees and the community, and minimize operational and customer impacts. Most importantly, CCM employed its workforce through the entire period.
Breakout-Only Speaker Outlines
How to Drive Organizational Alignment To Strategy Using Balanced Scorecards
Christine Heflin-Ewing, Performance Management Consultant, ActiveStrategy, Inc.
Breakout Presentation
A New Economic Strategy for Prosperity
Egils Milbergs, Executive Director, Washington Economic Development Commission
Past Presentations
See PDFs from previous symposiums and conferences.