WORKSHOP DESCRIPTION
Introduction to Performance Excellence 1 Day
Executive Overview - 1/2 Day
Baldrige Case Study - 2 Days
Baldrige Based Self-Assessments - 1 Day
Preparing and Applying for the WSQA - 1 Day
HB1970 Workshop
ALL WORKSHOPS ARE AVAILABLE
FOR ON-SITE OFFERINGS
Introduction to Performance Excellence - 1 Day
This workshop presents an overview of the Malcolm Baldrige/Washington
State Quality Award system and criteria. Become familiar with the criteria
purpose, uses, and content. Also, gain a greater understanding of Baldrige
core values, concepts, and framework. This workshop is designed for
people who have had no previous training about the criteria or who need
a quick refresher course. In addition to the general version of the
criteria that uses non-specific examples, industry-related versions
of the criteria also are offered for public sector organizations, health
care and educational institutions.
Introduction to Performance Excellence workshops currently scheduled can be viewed by following this link: Schedule
Fees & Registration:
| Fees | $195 Register 3 or more for a $25 discount per person |
| Registration | To register click here to view the schedule and follow the registration link to enter our online process.
|
| Cancellation Policy | All cancellations must be received 1 week prior to the event to receive a refund. |
| Payment Policy | Payment must be received within 15 days following the workshop. After 30 days, a charge of $25/month will be assessed. |
| WSQA Contact Person | WSQA Program Manager - E-mail wsqa@wsqa.net |
Executive Overview*
This workshop presents an overview of the Malcolm Baldrige/Washington State Quality Award system and criteria. Our goal is for all participants to gain a greater understanding of Baldrige core values, concepts, criteria and framework. They will also gain a basic understanding of how to use this knowledge to meet the requirements of HB1970.
*Please note - these workshops are only available for Public Sector employees.
Executive Overview workshops currently scheduled can be viewed by following this link: Schedule
Fees & Registration:
| Fees | $110 |
| Registration | To register click here to view the schedule and follow the registration link to enter our online process. You will receive an e-mail confirmation of your registration |
| Cancellation Policy | All cancellations must be received 1 week prior to the event to receive a refund. |
| Payment Policy | Payment must be received within 15 days following the workshop. After 30 days, a charge of $25/month will be assessed. |
| WSQA Contact Person | WSQA Program Manager - E-mail wsqa@wsqa.net |
Baldrige Case Study - 2 Days
(Prerequisite: Introduction to Performance Excellence
or prior exposure to Baldrige Criteria)
The Washington State Quality Award Program has created a special version
of our standard examiners' training course. This workshop provides an
in-depth review of the criteria for performance excellence, including
analyzing a case study that simulates an award application. Participants
learn how to apply the scoring guidelines, conduct consensus reviews,
and prepare written comments. This workshop is designed as a follow-up
to the "Introduction to Performance Excellence" course.
This course is based on a case study. Participants are expected to read
the case study prior to coming to the class. Typically it will take
4 to 6 hours to complete the reading assignment. Click on the following
link to download the case study.
>Down load case study From Workshop Schedule
Baldridge Case Study workshops currently scheduled can be viewed by following this link: Schedule
Fees & Registration:
| Fees | $350 Register 3 or more for a $25 discount per person *Public Sector Employees please see bottom section of this page for pricing information |
| Registration | To register' click here to view the schedule and follow the registration link to enter our online process. You will receive an e-mail confirmation of your registration |
| Cancellation Policy | All cancellations must be received 1 week prior to the event to receive a refund. |
| Payment Policy | Payment must be received within 15 days following the workshop. After 30 days, a charge of $25/month will be assessed. |
| WSQA Contact Person | WSQA Program Manager - E-mail wsqa@wsqa.net |
back to the top
Baldrige Based Self-Assessments - 1 Day
Designed for those with a basic understanding of Baldrige concepts, this workshop covers self-assessment tools and how to apply them within your organization. The session will outline the value of self-assessments and describe the entire process - from leadership commitment to action planning. A number of basic, intermediate, and advanced self-assessment tools will be introduced and you will have the opportunity to use and critique them. You will also receive helpful samples that can be used to customize your own self-assessment program. While this workshop is worthwhile to anyone seeking more knowledge about applying Baldrige, it is most valuable to teams seriously considering or already planning a self-assessment.
Baldrige Based Self-Assessments workshops currently scheduled can be viewed by following this link: Schedule
Fees and Registration:
| Fees | $195 Register 3 or more for
a $25 discount per person |
| Registration | To register, click here to view the schedule and follow the registration link to enter our online process. You will receive an e-mail confirmation of your registration |
| Cancellation Policy | All cancellations must be received 1 week prior to the event to receive a refund. |
| Payment Policy | Payment must be received within 15 days following the workshop. After 30 days, a charge of $25/month will be assessed. |
| WSQA Contact Person | WSQA Program Manager - E-mail wsqa@wsqa.net |
Preparing and Applying for the WSQA - 1 Day
(Prerequisite: Introduction to Performance Excellence OR previous Baldrige experience) The Washington State Quality Award criteria are a proven approach to improving customer satisfaction and the effectiveness and efficiency of organizations. This workshop is designed to assist organization that desire to complete an award application. You will receive tips, tools, techniques, samples, and a start to finish processes that will lead to a completed application. At the completion of this workshop you will have a step-by-step method for mobilizing your organization to 1) fully address the criteria requirements, and 2) prepare an award application.
Preparing and Applying for the WSQA workshops currently scheduled can be viewed by following this link: Schedule
Fees & Registration:
| Fees | $195
|
| Registration | To register, click here to view the schedule and follow the registration link to enter our online process. You will receive an e-mail confirmation of your registration |
| Cancellation Policy | All cancellations must be received 1 week prior to the event to receive a refund. |
| Payment Policy | Payment must be received within 15 days following the workshop. After 30 days, a charge of $25/month will be assessed. |
| WSQA Contact Person | WSQA Program Manager - E-mail wsqa@wsqa.net |
Workshops for Washington State Agencies
Washington State Quality Award is a non-profit program dedicated to providing organizations throughout Washington State the opportunity to learn how the Baldrige criteria can be applied to create a high performing organization. The workshops described below were designed to specifically assist Washington State agencies to prepare to apply for the WSQA as required by HB1970.
All workshops are conducted in an interactive format with questions, discussions, and short exercises. They will be led by WSQA instructors who have many years of both management and Baldrige experience.
The following workshops are offered by WSQA to assist state agencies in complying with the requirement to apply for the award by 2008. The workshops are recommended to those who want to understand what WSQA is, how it can help an agency improve the services it delivers, and what is involved in completing an application. Executive Overview– 1/2 Day
Write
Your WSQA Assessment Application Purpose: An 8 part workshop designed to facilitate agencies in writing their WSQA Applications. Each organization will be guided through drafting their responses to the assessment questions. Participants will be asked to bring agency specific materials/data and then will be provided clarification, examples, and suggestions during the workshop to assist them in drafting their responses. Following each workshop the participants will be able to complete the application for each category.
Length: Eight (8) half-day sessions occurring over 8 months.
Participants : Individuals responsible for writing a WSQA Assessment Application for their agency
Objective : Provide guidance in the preparation and writing of a WSQA Assessment Application.
Deliverable : A completed Draft WSQA Assessment Application
Participant Expectations: Completion of assignments: 8-12 hours per session. Gathering of information for next session: 2-4 hours/session. Participants must have access to organizational information and leadership input throughout the workshop.
Note: The successful completion of the Assessment Application is conditional on the participant completing class assignments, preparing for each session and attending and participating in the sessions. The quality of the application is largely dependant on the effort of the participants and the support of their organization.
Facilitators: Certified WSQA trainers, experienced in the preparation and examination of Baldrige applications.
First Session- Writing an Organizational Profile Second Session- Leadership (Category 1) Third Session- Strategic Planning (Category 2) Fourth Session- Focusing on the Customer (Category 3) Fifth Session- Knowledge and Information Management (Category 4) Sixth Session- Human Resource Focus (Category 5) Seventh Session- Process Focus (Category 6) Eight Session- Results (Category 7) and tying it all together
Fee : $2400 per organization preparing an application (2 participants), additional participants $800 each
Prerequisite: Introduction to Performance Excellence or Executive Overview. It is recommended that 1 of the organization's participants attend the Baldrige Case Study or participate as a WSQA Examiner.
Workshop Size: Minimum of 6 organizations, maximum of 15 organizations
When: The first session will be determined once the minimum number of organizations have submitted their letter of commitment. These first 6 organizations will have input into the meeting date and start date.
Registration: Submit your registration form to WSQA via fax or e-mail.
|
|
For more information contact WSQA at wsqa@wsqa.net
Note: Open enrollment classes will be offered in the future.
back to the top
Privacy Policy